FAQ's
How long does the shipping take?
The delivery time is approximately 2-5 business days once dispatched. You can find the details in our shipping information.
We proudly offer worldwide shipping via special lines depending on location! Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 2 - 5 business days depending on location and levels of stock as we are an international business. Please consider any holidays that might impact delivery times.
We take three different types of payments. We encourage you to pay how ever you feel most comfortable. Please be aware of the processing time for each. You will always receive an invoice confirmation with all forms of payment.
We can only begin preparing your order after this payment has cleared. This is controlled by your bank. Usually 5 - 7 business days till delivery.
Can I cancel my order?
If you wish to cancel your order, please send an email to info@lahnicessentials.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled.
How to return my order?
No returns on all final orders.
My order is cancelled, but I don't know why?
We work with fraud filters, that select and cancel all orders that have fraudulent signs. This could be that the billing address is far from the shipping address. Or many attempts to buy with a credit card. If this is the case, and you are a legit buyer, please contact us, we'll solve the problem.
International Taxes & Duties
Please note, we can not take responsibility for delays due to customs clearance. Unfortunately, this is beyond our control. Orders do not include possible taxes and duties which may be applied by customs authorities. Import Duties and Taxes are the responsibility of the customer. For more information on what duties and taxes may be we strongly recommend checking your local customs website or contacting them directly.
Late or lost orders
When you place an order, please make sure you filled in the correct delivery address. Lahnic Essentials is not responsible for any missing parcels that have been sent to wrong address or asked to leave with neighbours or outside your house. Any problem with orders related to missing or lost items must be attended to us in an email to info@lahnicessentials.com. We'll start an investigation with the courier, so we can't refund any lost items until 20 working days after dispatching. Our courier must classify the items as lost, before we can refund or resend your items.
Unclaimed parcels
We are not responsible for any uncollected parcels. Once we got it in return, we'll charge new shipping costs to send the package again. It is the customers responsibility to make arrangements to have the parcel redelivered or collected within the necessary time frame